Help topics
Frequently asked questions
Find answers on orders, PIN-code delivery, payment options and bag care, grouped by what you need to know.
Shopping, delivery, payment and product care, all in one place.
Payment and delivery
Paying and receiving your order
Payment options
Pay with UPI, cards or Cash on Delivery (COD). All prices are shown in INR, and payment is processed securely through Razorpay or PayU at checkout.
Delivery estimates by PIN code
Enter your PIN code on any product page to see a delivery estimate. Orders dispatch through Shiprocket with PAN-India courier coverage.
Tracking your order
Once your bag is dispatched, you receive a courier tracking link by message and can follow it from your order history.
Bag care
Keeping your bag in good shape
01
Daily cleaning
Wipe the exterior with a dry or lightly damp cloth, and air out the lining regularly to keep it fresh.
02
Compartments and load
Distribute heavier items near the back panel and avoid overfilling, so the bag keeps its shape and the zips close smoothly.
03
Straps and hardware
Check strap adjusters and stitching every few months, and tighten or replace worn parts before they strain the bag.