Delivery times and returns, stated plainly

Metro and non-metro PIN codes across India have different transit windows. Returns are accepted within a fixed period, with pickup arranged from your address and refunds sent to your original payment method after inspection.

Request a return from your order history within the return window. Choose a reason and confirm your pickup address.

Our courier partner collects the bag from your address. You receive SMS and email tracking for the pickup.

We inspect the bag for unused condition, intact tags and undamaged hardware before approving the refund.

Approved refunds go back to your source payment or UPI account after verification. Cash on Delivery orders are refunded to your bank or UPI details.

Bags must be returned unused, with all original tags attached and the dust bag included where supplied. Items showing wear, odour, stains or damage not caused in transit may be declined.

Damaged or incorrect items are replaced at no extra cost when reported within the return window with photos. Cash on Delivery refunds are processed through bank transfer or UPI, and you will need to confirm those details after the request is approved.